Refund policy

Return & Refund Policy

At Veloura Secrets, we strive to ensure that every customer is satisfied with their purchase.

Returns

Due to the personal and intimate nature of many of our products, we do not accept returns or offer refunds for change of mind or other non-quality related reasons.

All sales are considered final once the order has been delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong product, please contact us immediately so we can resolve the issue.

To report an issue, please email support@velourasecrets.com within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

Once the issue is verified, Veloura Secrets will process a full refund or send a replacement at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive defective or damaged:

Lingerie and underwear
Intimate products and adult items
Personal care products
Beauty products
Sale items
Gift cards

Refund Processing

If your refund request is approved due to a defective, damaged, or incorrect item, the refund will be issued to your original payment method within 5–10 business days after approval.

Please note that it may take additional time for your bank or credit card provider to process the refund.